You wish to show only the 1- Critical priority incidents for ITIL users viewing the dashboard. What is the required breakdown source configuration?

The required breakdown source configuration is focused on ensuring that only the specific incidents categorized as 1-Critical are visible to ITIL users on the dashboard. The use of a whitelist for security type is critical in this context, as it allows access only to those roles explicitly designated—in this case, the ITIL role. By selecting the ITIL role, you ensure that only users in this role can see the filtered data.

Furthermore, specifying "Elements: 1-Critical" means that only incidents that have been flagged as critical will be displayed. This aligns perfectly with the requirement to show only the 1-Critical priority incidents, effectively filtering out all other priorities.

In using a whitelist, you prevent unauthorized roles from accessing data that should be restricted, thereby maintaining data security and integrity. This structured approach helps to tailor the data view for specific user groups, ensuring that ITIL users have access only to the most relevant incidents for their workflow. Overall, this configuration is working harmoniously to align with organizational policies and user needs.