Which breakdown should be excluded from the historical data collection job for the default indicator "Number of open and overdue incidents"?

The choice to exclude the breakdown by state from the historical data collection job for the default indicator "Number of open and overdue incidents" is correct because the state of an incident is essentially a critical element that defines its current status and lifecycle. When analyzing open and overdue incidents, focusing on categories like age or priority could provide insights into the duration and urgency of the incidents, but the state can fluctuate too frequently, affecting the stability and continuity of historical data.

By excluding state from the breakdown, the analysis can remain more focused on how many incidents are open or overdue without the noise introduced by the changing state of those incidents. This allows for a clearer trend analysis over time, which is essential when assessing performance metrics such as incident management within the organization.

In contrast, categories like age and priority are important for understanding the context and urgency of incidents, making them relevant for insight generation in historical data collection.