What is a pivot table in ServiceNow reports?

A pivot table in ServiceNow reports is primarily a data summarization tool that helps users reorganize and analyze information effectively. Pivot tables allow for the manipulation of data to discover patterns and insights by enabling users to arrange the data in a format that best meets their analytical needs. This involves aggregating data, making it easier to compare and identify trends within various metrics.

Through pivot tables, users can summarize large datasets by grouping data based on certain fields and performing calculations such as sums, averages, and counts. This capability is crucial for organizations to extract valuable insights and make data-driven decisions. The ability to pivot and modify data layouts enables users to focus on specific aspects of their reports and derive meaningful conclusions from their data systematically.