In order to analyze incident data by Close codes, which is the correct facts table to use in the breakdown source for close code?

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To analyze incident data by Close codes, using the correct facts table in the breakdown source is crucial. The "Choice" table, identified as sys_choice, is the most appropriate choice because it directly relates to the options available for the Close code field.

In ServiceNow, the sys_choice table contains records that define the choices available for various choice fields across different tables. When you're looking to break down incident data by specific Close codes, it's essential to access the definitions maintained in the sys_choice table, as it represents the possible values that can be assigned to the Close code field in incidents.

This choice enables analysts to retrieve a comprehensive view of what Close codes were used in the incident records, thereby allowing for accurate reporting and data analysis based on these specific categorical labels. In contrast, other tables like Incident and Task contain the incident records themselves but do not provide the definitions of the Close code options. The Close code sys_close_code is also specific to the Close code and does not facilitate the same breadth of categorical analysis since it's tailored more for individual records rather than the available choices.

Therefore, utilizing the sys_choice table is the optimal approach for analyzing incident data by Close codes, making it the correct answer for this question.

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